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1 week ago
About 10 hours ago I was able to ssh onto my server fine. Went to bed and now trying to start work and I get permission denied when trying to access server via ssh.
eg The-Main-Man:~ phoebebr$ ssh pbright@72.167.98.15
pbright@72.167.98.15's password:
Permission denied, please try again.
pbright@72.167.98.15's password:
Same with editor and database package.
Can access Plesk control panel
Websites are running fine
Have restarted server
I have not changed anything since last night, so why can't I ssh suddenly????
We do not modify your password and using the credentials on file we are not able to access your server. We suggest resetting your root SSH password from within your server account manager. This will not change your Plesk password. You may want to review your server logs for any additional information.
....
Reset password as suggested. Still not letting me in. Tried ssh asAND WOULD YOU BELIVE THE RESPONSE
both admin and root with the new password and neither works.
The-Main-Man:~ phoebebr$ ssh admin@72.167.98.15
admin@72.167.98.15's password:
Permission denied, please try again.
admin@72.167.98.15's password:
Permission denied, please try again.
admin@72.167.98.15's password:
Permission denied (publickey,password,keyboard-interactive).
The-Main-Man:~ phoebebr$ ssh root@72.167.98.15
root@72.167.98.15's password:
Permission denied, please try again.
root@72.167.98.15's password:
Permission denied, please try again.
root@72.167.98.15's password:
The Plesk password remains unchanged. I suspect this is not a
password issue but have not idea where to look. Nobody else has
access to this server so nothing that I have control over could have
been changed to make it suddenly stop allowing me permission. Any
other ideas?
Thank you for contacting Server Support.
When logging into SSH you will need to use your server user name and then switch to the root user. So accessing SSH from the terminal will look like this :
ssh pbright@72.167.98.15
You will need to switch to the root account by running the following command once you are logged into SSH with your normal user :
su -
It will then prompt you for your password which is the same password as the one you used to login to SSH.
But I can't login to SSH, that is my problem.
We use a combination. Our immediate staff is Irish based but we use the expertise of a UK company for a lot of our PLESK support.
We have been partered with them for over 5 years now and have a good relationship built, we also have our foot in the door with the SW SOFT developers (the guys who developed PLESK and Virtuozzo) so we have a good peg above a lot of PLESK providors in that respect.
We also have techs working 24x7 so urgent matters can be handled.
In saying that , our VPS ranges come unmanaged as well as managed so depending on what option you go for determines what level of support is delivered.
About 10 hours ago I was able to ssh onto my server fine. Went to bed and now trying to start work and I get permission denied when trying to access server via ssh.
eg The-Main-Man:~ phoebebr$ ssh pbright@72.167.98.15
pbright@72.167.98.15's password:
Permission denied, please try again.
pbright@72.167.98.15's password:
Same with editor and database package.
Can access Plesk control panel
Websites are running fine
Have restarted server
I have not changed anything since last night, so why can't I ssh suddenly????
Reset password as suggested. Still not letting me in. Tried ssh asAND WOULD YOU BELIVE THE RESPONSE
both admin and root with the new password and neither works.
The-Main-Man:~ phoebebr$ ssh admin@72.167.98.15
admin@72.167.98.15's password:
Permission denied, please try again.
admin@72.167.98.15's password:
Permission denied, please try again.
admin@72.167.98.15's password:
Permission denied (publickey,password,keyboard-interactive).
The-Main-Man:~ phoebebr$ ssh root@72.167.98.15
root@72.167.98.15's password:
Permission denied, please try again.
root@72.167.98.15's password:
Permission denied, please try again.
root@72.167.98.15's password:
The Plesk password remains unchanged. I suspect this is not a
password issue but have not idea where to look. Nobody else has
access to this server so nothing that I have control over could have
been changed to make it suddenly stop allowing me permission. Any
other ideas?
Thank you for contacting Server Support.
When logging into SSH you will need to use your server user name and then switch to the root user. So accessing SSH from the terminal will look like this :
ssh pbright@72.167.98.15
You will need to switch to the root account by running the following command once you are logged into SSH with your normal user :
su -
It will then prompt you for your password which is the same password as the one you used to login to SSH.
But I can't login to SSH, that is my problem.
We use a combination. Our immediate staff is Irish based but we use the expertise of a UK company for a lot of our PLESK support.
We have been partered with them for over 5 years now and have a good relationship built, we also have our foot in the door with the SW SOFT developers (the guys who developed PLESK and Virtuozzo) so we have a good peg above a lot of PLESK providors in that respect.
We also have techs working 24x7 so urgent matters can be handled.
In saying that , our VPS ranges come unmanaged as well as managed so depending on what option you go for determines what level of support is delivered.
Blogged with Flock
Phoebe Bright Dunmanway, Co. Cork, Ireland I've been meaning to start blogging for ages, but blog on what? Energy, new technology, horses, computer vision, cctv systems, internet stuff .... So rather than try and choose and do a 'proper' blog, I'm just putting in random jottings from my daily trawl of online news or any other thought that comes into my head. This is not intended to impress anyone, but is more a place where I can note things of interest to me somewhere I can find it later!