I have been banking with Barclays for more than 25 years now and do I get any special treatment? I went overdrawn last year just before Christmas and as I am in Ireland I knew there was no way I was going to be able to post a cheque into them before Christmas hit so I asked if they could give me a £500 overdraft until the new year. No my recent transactions didn't qualify me!
Today I spent half an hour on the phone, trying to find out if I did indeed have an overdaft as the online system said I had. 4 transfers later and it turns out that I don't but whereas the online system appeared happy to give me a £1975 overdraft if I filled out just one page (until it said I already had an overdraft), the telephone adviser wanted my life history before giving me £500 overdraft. I gave up half way though the life history. Just not worth the hassle. And that's not to mention the calculator thing that I will need to use in future every time I use online banking. Yet another thing to lose.
Despite all this frustration have I changed banks? No. Not yet. And it would be so easy to keep my happy and banking with Barclays for the rest of my life. I think Barcays should have a policy of giving all account holders over 15 years a free premium service. Make us feel valued. If you treat us the same as the person who has only had an account with you for a year, then why stay?
I shall be moving to an internet only bank who want to provide me with a good service and welcome any recommendations.
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